Reference

How luckroom Handles Your Privacy

Your personal and payment information stays with us — not sold, not shared beyond what it takes to run your account and process deposits through PayPal, Venmo, or Play+.

No data sales to third partiesPayPal, Venmo & Play+ protectedAccount-level access controlsUS state law alignedDirect deletion requests honored

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DATA HANDLING PRACTICES

Security, Retention, and Your Account Controls

We apply encryption to data in transit and at rest, covering everything from your login session to your Venmo or PayPal deposit confirmation. Account access is protected with multi-factor authentication, and suspicious login attempts trigger an automatic review before access is granted. Here is what governs each layer of how we handle your data.

Cookie Use We use session cookies to keep you logged in across mobile and desktop, and analytics cookies to track page performance. You can manage cookie preferences from your browser settings at any time.

Data Retention Transaction and identity records are held for the period required by the law of your eligible state. When that period expires, records are deleted or anonymized from active storage.

Account Security Your account uses encrypted login tokens and session expiry on idle connections. Any change to your linked PayPal or Play+ prepaid card requires re-verification before it takes effect.

Data Access Requests You can ask us to provide a copy of your stored account data or to delete it where permitted by your state's privacy laws. Requests submitted via live chat or email are logged and tracked.

PRIVACY CONTACT PATHS

Reach Us About Your Personal Data

If you want to review, correct, or remove information tied to your luckroom account, our support team handles those requests directly. You can reach us through live chat inside the platform, by email, or through your account's privacy settings page. We aim to respond to data requests within a reasonable window as required by the laws of your eligible state.

What This Policy Covers and Why It Matters

luckroom Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you create an account with us, we collect the information needed to verify your identity and keep your funds secure — your name, email address, date of birth, and payment method details tied to PayPal, Venmo, or your Play+ prepaid card. We also collect device

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and session data when you access the platform from your phone or browser, which helps us detect unusual login activity and maintain continuity between your mobile and desktop sessions. Transaction records — deposits, withdrawals, account adjustments — are kept for compliance purposes in line with applicable
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state law in eligible US states; access to those records varies by jurisdiction. We do not sell your personal data to advertisers. Third-party payment processors receive only what they need to complete your transaction; Venmo and PayPal handle their own data under their respective privacy terms,
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and Play+ operates under its own prepaid-card data framework. Cookies and analytics tools help us understand how the platform is navigated on mobile — what loads quickly, where sessions drop — so we can improve the experience. You have the right to request a copy of
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your stored data or ask us to delete it where state law permits. Requests go through your account settings or directly to our support team.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Your Privacy Questions Answered

Here are the questions we hear most often about how your data is handled on luckroom, from what gets stored when you deposit via Venmo to how long we keep identity records in eligible US states.

No. We do not sell your personal data to advertisers or data brokers. Payment processors like PayPal and Venmo receive only the transaction detail needed to complete your deposit or withdrawal.

We collect your name, date of birth, email address, and payment method details. Identity verification may require a government-issued ID, depending on the requirements of your eligible state.

Transaction data moves over encrypted connections and is stored in secured environments. Linking or changing a payment method like Play+ requires you to confirm your identity before the update takes effect.

Yes. Submit a request through live chat or the email address in your account settings. We'll provide a summary of stored data in line with the privacy rules that apply in your eligible state.

Retention periods follow the laws of your eligible state. Financial and identity records are typically held for the minimum period required, then deleted or anonymized from active storage.

We use session cookies for login continuity across mobile and desktop, and analytics cookies to monitor platform performance. You can adjust cookie preferences in your browser settings at any time.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal InfoNFL Football Odds Board InfoMLB Baseball Point Spread Guide

How luckroom Handles Your Privacy

Security, Retention, and Your Account Controls

Reach Us About Your Personal Data

Your Privacy Questions Answered

01 Does luckroom sell my personal data to other companies?

02 What personal information do you collect when I open an account?

03 How do you protect the data tied to my PayPal or Play+ transactions?

04 Can I request a copy of the data you hold about me?

05 How long do you keep my account and transaction records?

06 What cookies does luckroom use, and can I turn them off?

Privacy Policy

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